Your Dream Job in one place Software Engineer Marketing Manager |

Key Responsibilities:

Provide technical support to customers, resolving complex problems.Collaborate closely with internal and external stakeholders.Offer online, email, telephone, and on-site support for Dialogic Product Lines.Coordinate regular calls with customers to address ongoing needs.Participate in field activities as required.Work closely with various internal teams, including Project Management, R&D, Product Support, Marketing, and Commercial Departments.Handle challenging time schedules, including standby shifts for after-hours, weekends, and holidays.

Who You Are:

Education: A degree in Engineering or MCA. A B.Tech in Electronics or Computer Science is a plus.Experience: At least 3 years of customer support experience, preferably in a global organization.Technical Skills:Strong knowledge of signaling protocols (SS#7, PRI, CAS), TDM telephony, IP networking, and VoIP protocols (H.323, SIP, MGCP, H.248).Experience with Unix and SQL.Knowledge of PL/SQL and Shell scripting is an advantage.Familiarity with soft switches, SBCs, and/or media gateways is a plus.Communication: Excellent communication skills with a strong customer service approach.Attitude: A proactive, solutions-oriented mindset with the ability to work under pressure.