Your Dream Job in one place Software Engineer Marketing Manager |

About the job
About Your Client

Our client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, it caters to over 700 clients with its extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes

Job Role: Incident & Major Incident Management

Experience: 3 to 5 years

Work Mode: Hybrid

Employment Type: Full Time

CTC: 1100000 to 1800000 LPA

Location: Bengaluru

Notice period: Immediate to 30 days

Job Description

Incident ManagementShould know SLA improvement initiatives ITIL Process implementation and adherenceLeveraging technology to issue all communications and providing key stakeholder managementLeading driving facilitating and chairing all investigation activities meetings and conference callsForming collaborative action plans with specific actions roles and deadlines and ensuring these are completedMatrix management of people processes and resources including third parties including resolving conflict to move forward to resolutionBeing accountable for resolving the outage via workaround or permanent fixEnsuring all administration and reports are maintained and uptodate including contacts information technical diagrams post major incident reviewsSupporting and nurturing process improvements and knowledge base improvementsContinually maintaining and developing tools and resources to manage major incidents effectivelyShould have in depth knowledge of KEDB to resolute known issuesProviding periodic major incident metrics reportsPrimary responsibility will be to ensure that rootcause is established for all major incidents with formal RCA is published within agreed SLAsCandidate should have exposure to industry standard RCA tools and techniquesPeriodical review effectiveness and efficiency of the problem management processConduct process management training to cross functional teamsEnsuring availability of people 247 to meet delivery obligationsChange ManagementExperience and knowledge of change management principles methodologies and toolsApply a structured methodology and lead change management activitiesConduct impact analyses assess change readinesspreparedness and identify key stakeholdersApply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative RFCSupport the design development delivery and management of communicationsIdentify analyze and prepare risk mitigation tacticsShould drive CAB discussions and discuss Risks POA Rollout plan Rollback plan as a preventive mechanism to avoid major outagesCreate actionable deliverables for the five change management levers communications plan sponsor roadmap coaching plan training plan resistance management planIntegrate change management activities into project planDefine and measure success metrics and monitor change progressShould drive the post validation checks with PIRPCR assessmentsProblem ManagementProactively detect and prevent future problemsincidents and initiate the Problem Management process to allow quicker diagnosis and resolutionPrepare statistics KPI and trend reports for use in the problem management process Identif