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About the job
Company Profile:

Established in 1978, NES Fircroft is an award-winning staffing specialist that supplies technical and engineering experts (“white collar”) to Oil and Gas, Power, Construction & Infrastructure, Life Sciences, Manufacturing, Chemical, Mining, Automotive and IT sectors worldwide on an international basis. We’re a highly experienced team of over 2000 professionals made up of recruitment consultants and support staff spanning 58 offices worldwide. We work with top candidates to ensure that we can offer a full range of staffing solutions to our clients, complemented by industry-leading support services.

As an ideal candidate:

You have strong working knowledge of Office 365 Cloud Apps and EntraYou have strong working knowledge of configuring Office 365 app policiesYou have strong working knowledge of Windows ServerYou have working experience of on-prem infrastructure (Servers, Virtualization, Storage, Networking equipment etc.)You are able to deliver outstanding customer services.You have experience of working in a service desk teamYou keep current with the latest technologies and best practices with regards to IT operations and security.You understand both physical and online security.

Role

Daily administration of Microsoft O365Daily administration of Microsoft EntraAssisting with BackupsDaily administration of Servers (Physical + VMs)3rd line support escalation pointAssistance with IT Infrastructure projects (e.g. on-prem hardware/software/security/365 projects)Creating Policies / Procedure DocumentationCollaborate with the Cyber Security team to ensure security criteria’s are being upheld

Technical requirements

Microsoft O365 Administration (InTune, SharePoint, OneDrive, Auto Pilot, Teams etc.)Microsoft Entra AdministrationWindows Server AdministrationVMWare / Hyper-V AdministrationNetwork AdministrationWindows 11Backups + Disaster RecoveryProficient in scripting / automation (PowerShell)

Experience

Microsoft O365Physical Infrastructure (Servers, Storage, Network Equipment)Backups + Disaster RecoveryPowerShellAbility to work to tight deadlinesExperience of working in a support team and being an escalation point

Person Specification

Strong ability to work to policy and maintain confidentialityAbility to follow and communicate clear instructionsGood communication and written presentation skillsAttention to detail and methodicalSelf-motivated and driven to achieve professional success in a very busy environmentAbility to work well under pressure

Essential Criteria

Good command of the English languageCurrent Passport for travel.3-5 Years of experience in IT Infrastructure / 3rd Line Support

Desirable Criteria

Another LanguageMicrosoft CertificationsVMWare CertificationsCompTIA Certifications