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About the job
Role Description

Role Proficiency:

Under the supervision of a Senior Lead analyze and develop applications in assigned area of responsibility on ERP/CRM systems and design solutions.

Outcomes

Optimise efficiency cost and quality by identifying opportunities for automation/process improvements and agile delivery modelsLearn technology business/system domain and as recommended by the project/accountContribute to ERP/CRM Practice related activities like (but not limited to) assembling content for case studies contributing to reusability coordinating internal seminars and conduct knowledge sharing sessions organizing sessions during and participating in hackathons etc.Identify the problem patterns and improve the technical design of the application/systemSelect appropriate technical options for development such as reusing improving or reconfiguration of existing components.Independently analyze design develop and test functionalitiesDevelop technical documents such as Functional Design Specifications Deployment documentationPerform design document reviews peer code reviews and suggest code improvementsA single point of contact for the build and deployment issues and resolving on timeResponsible for code/configuration changes to production environment to resolve any issues post production moveIndependently manage client environments/perform installation related activitiesPerform root cause analysis technical troubleshooting architecture resolve performance issuesMentor juniors for client discussions and day to day activities and basic administrative tasksPerform other duties as assigned or requested.Influence and improve customer satisfaction through things like (but not limited to) offering suggestions for code refactoring and for small improvements in business processes. complete sprint deliverables ahead of schedule; helping client architects and product owners by way of design suggestions and/or explaining functionality to business stakeholders etc…Self-learning and implement new features released in ERP/CRM wherever possible.Set goals in NorthStar and timely measure the progress and update accordingly.

Measures Of Outcomes

Number of applicable technical/domain certifications completedAdherence to process and standards (coding standards)Number of mandatory training (Industry/Technology specific trainings UST mandatory trainings) completedQuick turnaround of production bugsAdherence to schedule / timelinesNumber of mid-size requirements solutioned and implementedNumber of issues resolvedNumber of innovative industry/technology specific ideas submittedNumber of positive feedback received from client (client appreciation emails)Number of suggestions/implementation of new features/standards/framework for client.Resource utilization throughout the year

Requirement

Outputs Expected:

Understand the requirements/user stories

Estimate

Estimate time effort resource dependence for one’s own work and for others’ work including for modules. Follow scrum ceremonies.Participate in preparing RFPs and estimations in ERP/CRM Practice

Design

Understand the design/LLD and link it to requirements/user stories

Configuration And Coding

Adhere to coding standards and follow ERP/CRM best practices. Develop code independently.Review code done by peer and team.

Test

Create and conduct unit testing.Test class coverage above 95%.

Manage Defects

Perform defect RCA and mitigationIdentify defect trends and take proactive measures to improve quality

Client Interaction

Effectively interact with customers and articulate their inputs

Manage Project

Manage delivery of modules and/or manage user stories

Documentation

Create/review templates checklists guidelines standards for design/process/developmentCreate/review deliverable documents. Design documentation

Requirements

t test cases and results

Document one’s own work

Status Reporting

Report status of tasks assignedComply with project related reporting standard and process

Manage Knowledge

Contribute project related documents share point libraries client universitiesReview the reusable documents created by the team

Release

Follow and monitor release process

Customer Interaction

Clarify requirements and provide guidance to development teamPresent design options to customersImplementation reviews with stakeholders.

Domain Relevance

Develop feature / component with good understanding of the business problem being addressed for the client

Recruitment And Onboarding

Part of technical screening team for recruiting candidates for A2/A3 Band.People management skills – manage onboard new team members guide reportees and provide timely feedback.

Manage/Mentoring Team

Mentor junior developers in the teamSet goals and provide feedback

Skill Examples

Explain and communicate the design / development to the customerPerform and evaluate test results against product specificationsBreak down complex problems into logical componentsManage and guarantee high levels of cohesion and qualityEstimate effort time required for own workPerform and evaluate test in the customer or target environmentMake quick decisions on technical/project related challengesTeam player capabilities and can manage a team mentor and handle people related issues with the teamMaintain high motivation levels and positive dynamics in the team.Set goals for self and team. Provide feedback for team membersCreate and articulate impactful technical presentationsFollow high level of business etiquette in emails and other business communicationDrive conference calls with customers and answer customer questionsProactively ask for and helpAbility to work under pressure determine dependencies risks facilitate planning and handle multiple tasks.Build confidence with customers by meeting the deliverables in time with quality.Estimate effort time and resources required for developing / debugging features / componentsStrong analytical and problem-solving abilitiesAbility to advise on best practices and approaches to the team and the clientAbility to prepare test data and steps for unit integration and production testing as per project needs.Strong and effective written and verbal communication skills.

Knowledge Examples

Functional and technical designing on various ERP and CRM cloud platform features and automations.Thorough knowledge of coding best practices and understanding the limitations of coding.Experience using data loader tools.Experience with production deployment and solving deployment errors.Knowledge of Agile Methods – Scrum and KanbanKnowledge in integrating ERP/CRM with external systems using SOAP API REST API etc.
Additional Comments

Mulesoft Developer Key Responsibilities:

Design, develop, and maintain integration solutions using Mulesoft Anypoint Platform.Collaborate with business analysts, architects, and other stakeholders to gather and analyze integration requirements.Develop APIs, connectors, and integration flows using Mulesoft components such as Anypoint Studio, API Manager, and Runtime Manager.Troubleshoot and resolve integration issues, ensuring seamless data flow and connectivity between systems.Perform unit testing and support integration testing and deployment activities.Document technical specifications, design patterns, and best practices for integration projects.Stay updated with the latest Mulesoft technologies, tools, and industry trends.Provide technical guidance and mentorship to junior developers and team members.Participate in code reviews and ensure adherence to coding standards and best practices. Qualifications:Bachelor’s degree in computer science, Information Technology, or a related field.Experience in Mulesoft development and integration projects.Strong proficiency in Mulesoft Anypoint Platform, including Anypoint Studio, API Manager, and Runtime Manager.Experience in designing and developing APIs, connectors, and integration flows using Mulesoft.Solid understanding of integration patterns, RESTful APIs, SOAP, and web services.Proficiency in Java, XML, JSON, and related technologies.Experience with cloud platforms (e.g., AWS, Azure) and hybrid integration scenarios.Strong problem-solving skills and the ability to troubleshoot complex integration issues.Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.Mulesoft certification (e.g., MCD, MCPA) is a plus. Preferred Skills:Experience with other integration tools and platforms.Knowledge of DevOps practices and tools for CI/CD pipelines.Familiarity with Agile methodologies and project management tools.

Skills

Mulesoft,Anypoint Platform,RESTful APIs,SOAP

Desired Skills and Experience
Mulesoft,Anypoint Platform,RESTful APIs,SOAP